Jamie Pagan

Board Member

Head of Spa and Wellbeing Development and member of the Senior Leadership Team with English beauty and wellbeing brand WILDSMITH. With over 30 years UK & International experience,  and a wealth of knowledge and expertise in the conception and delivery of world-class spa and wellbeing operations oversees the global expansion of WILDSMITH wellbeing offering.

Beginning his career at Gleneagles, Jamie led the country club before moving on to open and manage the award-winning spa.

He later joined ESPA, joining the brand’s highly respected international consultancy team, working with hospitality partners such as Ritz-Carlton, Leela Group, Fairmont, Corinthia, and l owned properties. In this role, Jamie supported projects ranging from financial planning and pre-opening preparations to operational management.

Jamie then took on the role of Spa Director at The Grove before moving to Mandarin Oriental Hyde Park, where he helped relaunch the spa in 2019. He focused on refining the spa’s offerings, building strong partnerships, and supporting its position within the luxury wellness market. In 2021, he became Senior Spa Director, taking on additional responsibilities for the Spa at Mandarin Oriental Mayfair.

More recently, Jamie served as Area Director for Spa and Wellness at Mandarin Oriental Hotel Group, supporting spa operations across Europe, assisting with both new and existing properties, and working closely with the two London locations.